Confirmation Email and Tickets:
Once full payment is made, a booking confirmation will be emailed to you. This email is your confirmation and ticket. You can either print this booking receipt, or show the barcode from your mobile device when you arrive at the event.
If your automatically generated ticket does not arrive via email, then please contact us via email at firstname.lastname@example.org (bearing in mind *office working hours), we will gladly resend you the ticket(s) – do NOT leave it until the weekend of the event to contact us. Please check your spam folder prior to contacting us as the emails sent by our ticketing system may have been blocked by your email spam filters.
Refunds and Changing your Event Booking Date/Time:
All tickets are non refundable but it MAY be possible to move your ticket from one event to another providing you give more than 24 hours notice of date change. Please email email@example.com if you need to change events (subject to availability).
The notice period will start from when you send an email to firstname.lastname@example.org requesting which date/time you want to move your booking to. We will respond at the earliest opportunity during *office hours.
Adverse Weather Conditions:
We still go ahead in the rain but monitor the weather at all times, to ensure the safety of our customers. If we need to cancel our event, due to adverse weather conditions, we will notify you as soon as possible via the contact information you have supplied. Many of our events are run outdoors and, if we have determined an event is safe to go ahead (through running dynamic risk assessments), it will NOT be possible to rebook event tickets with less than 24 hours notice.
If you are under 18 you must be accompanied by an adult.
Some activities are not suitable for children under 5 years old. Please check the event details before booking.
We ask you to please arrive 15 minutes prior to your booking confirmation time.
Photography and Videos:
Sometimes we make use of a photographer for the purpose of displaying photos and videos of our events/parties on our web site, Facebook and other media such as leaflets. This will only be done with your permission under the following conditions:
If you have already booked on to the event – we will notify you and ask for your permission. If your permission is not granted, we will either not make use of and destroy any photos that were accidently taken of your child and in some cases, we will make the decision not to use a photographer on this basis.
If you are not yet booked on an event, there will be a clear notice stating that photos/videos will be taken during the event and these will be used for marketing purposes. When you book on to this event, you are agreeing to the taking and use of said photos/videos. However, if you find you have booked on to an event and did not notice this information, please inform us as soon as possible if your permission is not given, and we will ensure any photos are not used (this may not be possible with video so please ensure you read the notice before booking on to the event – no refunds will be given for reason of not reading our terms and conditions)
Your Personal Information/Data:
Your Obligations and Responsibilities:
It is the responsibility of the customer to check the accuracy of dates booked upon receipt of the booking confirmation email, however if an error was made we will try and accommodate your request.
It is your responsibility to inform us of any medical condition that requires attention or medication before the event.
Our staff are there to ensure you have a safe and enjoyable time, you must follow their instructions at all times.
Office Opening Hours:
Please note that the office is not open on a Sunday, and we will respond to your enquiry as soon as possible during office hours. We monitor office phone calls out of office hours, in case of an emergency.
Please see note about changing event bookings above. It is advisable not to leave it until the weekend to check that your ticket is correct or to inform us that you have not received your ticket.
* Office hours: Monday – Saturday 9am-6pm