PARTY BOOKING TERMS & CONDITIONS
Updated 12/10/2021
Reservations
Reservations will need to be processed by a member of the Whizzfit team. All online party bookings require payment in full.
Bookings can be reserved risk free. Once the customer has confirmed they would like to proceed with the booking, a request for the payment in full will be sent via email. Once paid, the booking will be deemed confirmed and considered final.
Reservations will be automatically cancelled if not confirmed within three working days.
Payments
All confirmed bookings require full payment in advance.
Cancellation / Changes
At all times, any items deemed to be a product (e.g. party bags), will be considered sold and made available for the customer to collect.
Party bookings cancelled at least 28 days before the event date:
• The customer will be eligible for a refund equal to 90% of the value of non-product items
• Subject to availability, the customer can change the booking to a future date free of charge
Party bookings cancelled within 28 and 14 days of the event date:
• The customer will be eligible for a refund equal to 70% of the value of non-product items
• Subject to availability, the customer can change the booking to a future date free of charge
Party bookings cancelled within 14 days of the event date:
• The customer will not be eligible for a refund
• The customer will be eligible for a credit note for future party bookings, equal to 50% of the value of non-product items
• All requests for changes will be deemed a cancelation. A new booking will need to be made with the associated prices
Our Covid policies
You will be entitled to a credit note for future party bookings if the booking is cancelled due to government restrictions.
Due to unrecoverable costs, all other Covid related cancellations and changes are subject to our standard terms.
Adverse weather conditions
Outdoor parties and events still go ahead in the rain; however we will monitor the weather to ensure it is still safe to proceed. If we cancel a party due to adverse weather conditions, you will be entitled to a full refund.
Arrival time
We ask you to please arrive 15 minutes prior to your booking confirmation time.
Photography and videos
Sometimes we make use of a photographer for the purpose of displaying photos and videos of our events/parties on our web site, Facebook and other media such as leaflets. This will only be done with your permission under the following conditions:
• If you have already booked on to the event – we will notify you and ask for your permission. If your permission is not granted, we will either not make use of and destroy any photos that were accidently taken of your child and in some cases, we will make the decision not to use a photographer on this basis
• If you are not yet booked on an event, there will be a clear notice stating that photos/videos will be taken during the event and these will be used for marketing purposes. When you book on to this event, you agree to the taking and use of said photos/videos. However, if you find you have booked on to an event and did not notice this information, please inform us as soon as possible if your permission is not given, and we will ensure any photos are not used (this may not be possible with video so please ensure you read the notice before booking on to the event – no refunds will be given for reason of not reading our terms and conditions)
Your personal information / Data
At WhizzFit, we will always have the utmost respect for your rights with regards to the data you share with us when making a booking. Please read our latest Privacy & Cookie Policy, when you make a booking with us. By booking you are also accepting our policies.
Your obligations and responsibilities
It is the responsibility of the customer to check the accuracy of dates booked upon receipt of the booking confirmation email, however if an error was made, we will try and accommodate your request.
It is your responsibility to inform us of any medical condition that requires attention or medication before the event. Our staff are there to ensure you have a safe and enjoyable time, you must always follow their instructions.